Frequently Asked Questions

Shipping

Orders placed for in-stock items usually ship within 24/48-business hours. Orders placed on Fridays, holidays or on weekends will be shipped the following business day. Please note that shipments will not deliver on Saturdays, Sundays or holidays.

Should you have any questions, please email orders@rifz.com or contact our Customer Experience team. You can also reach us by phone Monday–Friday from 9AM–5PM Eastern at +1-866-534-1939.


Returns

Rifz Textiles Inc. stands behind our product and wants you to be fully satisfied with every item purchased. 

Rifz accepts new and unused online purchases within 30 days from the date of shipment.

Each return requires a Return Merchandise Authorization (RMA) number.Returns received by Rifz without an RMA number will not be accepted. Returned products must be in or with original packaging and in resaleable condition. We cannot accept a return with any indication that it has been used or handled in such a manner that prevents Rifz from reselling the product.

Returns on laundered and monogrammed items will not be accepted.All sales final on custom orders.

All return shipping charges must be prepaid. Rifz Textiles will not accept C.O.D deliveries. or your protection, we recommend using UPS or FedEx Ground for your return. Please keep the tracking number from your return shipment to ensure that the package is delivered to our warehouse. Returns should be sent to the following address:

Rifz Textiles Inc.
Returns Department
470 Hollenbeck Street
Rochester, NY 14621
CREDIT FOR RETURNED PRODUCTS

All returns and exchanges are subject to approval. Rifz Textiles Inc reserves the right to inspect and return the product to the customer if they are not acceptable. Unaccepted returns will be shipped back to the customer with a letter stating our reason for your denied claim. Once your return is received and reviewed, you can expect a refund within 30 days.

Refunds within the 30 days will be credited back in the original form of payment. Note: Shipping and/or other applicable charges will not be refunded. Shipping costs will only be refunded if the return is a result of a manufacturer error or a shipping error on our part.

Orders may be declined or canceled due to limited or out of stock quantities. You will be notified by a Customer Service Representative if your order cannot be fulfilled.

Your receipt of an order confirmation does not constitute Rifz Textiles Inc. acceptance of an order. Rifz reserves the right to review your order and after that time it may be accepted or declined.

In the event that a product is listed at an incorrect price due to technical issues, Rifz Textiles Inc. reserves the right to refuse or cancel orders placed for that product listed, regardless of whether you have received confirmation of receipt of that order.

TERMS & CONDITIONS


Site Access

By accessing this website, you agree to be bound by the Terms and Conditions of use appearing below and all applicable laws and regulations (including export and re-export control laws) and agree that you are responsible for compliance with any applicable local laws. If you do not agree to these Terms and Conditions of use, please do not use the website.
Copyright Notice

All (or some) copyrights in this site are owned by Rifz Textiles Inc. ("Rifz Textiles"). All rights reserved. You should assume that everything, including text, images, photographs, graphics, logos, illustrations, descriptions, data, and any other material, as well as the selection, assembly and arrangement thereof, referred to collectively as "Content", that you read or see on the website, or hear via the use of Web audio-reader software when accessing the website, is copyrighted (or some) or otherwise protected and owned by Rifz Textiles or a third party who authorize to Rifz Textiles Inc. the right to use such material.

We grant you permission to print individual pages from the website, unless otherwise expressly noted, for your own personal, non-commercial use in learning about, evaluating or purchasing Rifz Textiles services or products. No other permission is granted to you to print, copy, reproduce, distribute, license, transfer, sell, transmit, upload, download, store, display in public, alter or modify these materials. This grant of permission is not a transfer of title, and under this permission, you may not:

Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

Remove any copyright or other proprietary notations from the materials;

Transfer the materials to another person or "mirror" the materials on any other server.

Rifz Textiles Inc. makes no warranties or representations to you that your use of any materials displayed on the website will not infringe the rights of third parties.

Trademarks

"Rifz Textiles", its other brand names and its logos are trademarks of Rifz Textiles Inc. These trademarks may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission of Rifz Textiles.
Limitation of warranty and damages

THE INFORMATION IN THESE WEB PAGES IS PROVIDED "AS IS", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, AND EXPRESSLY EXCLUDES ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RIFZ TEXTILES MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, COMPLETENESS OR SUITABILITY OF ANY OF THE MATERIAL ON THIS WEBSITE. RIFZ TEXTILES MAKES NO WARRANTY THAT THE WEBSITE WILL BE AVAILABLE, UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RIFZ TEXTILES FURTHER MAKES NO WARRANTY THAT YOU WILL ACHIEVE SUCCESSFUL RESULTS FROM FOLLOWING ANY INSTRUCTIONS OR DIRECTIONS ON THE WEBSITE.

The foregoing also applies to any information in any websites hyperlinked to this website. Such links are provided for your reference only. Rifz Textiles Inc. does not control such third-party sites and is not responsible for the content of, or any products or services offered on, those sites. The material could contain inaccuracies or be outdated.

IN NO EVENT WILL RIFZ TEXTILES BE LIABLE TO ANY PERSON FOR ANY DAMAGES OF ANY KIND INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, EXEMPLARY, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES ARISING OUT OF OR IN CONNECTION WITH RIFZ.COM, OR USE THEREOF, OR INABILITY TO USE, BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF RIZ TEXTILES, OR REPRESENTATIVES THEREOF, ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES.

Submitted Information

if you submit information to us, excluding personal and financial information, but including any comments, remarks, suggestions, ideas, notes, drawings, graphics, concepts or other information, you are giving that information, and all your rights in it, to Rifz Textiles free of charge, and that information will be treated as non-confidential and non-proprietary and may be used by Rifz Textiles for any purpose, without your consent or any compensation to you or anyone else or entity. This is true whether you submit such information to us by email, through a form on the website, on a bulletin board, or in any other manner.

Please do not submit or transmit any material that is unlawful, threatening, libelous, defamatory, obscene, pornographic, profane, or might in any other way violate any law. You are solely responsible for any material you submit to us.

Through your usage of the website, you may submit and/or Rifz Textiles may gather and track your page views, how you came to visit the site and length of time viewing pages. Rifz Textiles is free to use such information for internal studies and analysis.

The United States Only

All materials on this website are provided solely for the purpose of promoting Rifz Textiles operations, services and products in the United States, its territories, possessions and protectorates. Rifz Textiles makes no representation that the materials on the website are appropriate or available for use in other locations. If, despite these conditions, you use the website from outside the United States, you are solely responsible for compliance with any applicable foreign or local laws. Rifz Textiles Privileges is designed and intended for customers within the United States, its territories, possessions, and protectorates.
Modification and Termination of This Agreement
Rifz Textiles Inc. may modify this agreement at any time without notice to you. By continuing to use this website after Rifz Textiles posts any such changes, you agree to be bound by the modified terms of the agreement. If you do not agree to any change, you must immediately stop using and accessing the website.

PRIVACY POLICY

Rifz Textiles Inc. is committed to protecting the privacy of our customers, which is why we do not sell, rent, or loan any personally identifiable information regarding our customers to any third party. We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors to Rifz Textiles Inc. Feel free to email us at office@rifz.com with any questions you might have.


What Information We Collect

In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and credit card number ("Personal Information") when you place an order with us. This information is used solely by Rifz Textiles Inc. and is stored in a secure environment. Under certain circumstances we do also collect the user's IP address, but only when we suspect that credit card fraud may have occurred. We also periodically conduct surveys of visitors to our Web site. This helps us better understand what our customers would like to see from us. We use this information for internal marketing research purposes. We may contact a visitor who responded to a survey for more information, but only if that visitor has told us that they don't mind being contacted.
Use of Information that You Provide
At Rifz Textiles Inc. we collect Personal Information only for the purposes of fulfilling orders, providing a high level of customer service, gaining knowledge internally regarding what our customers want and mailing circulars and special offers from Rifz Textiles Inc. We do not give or sell Personal Information to any other party. If at any time you do not want to receive offers and/or circulars from us, you can always remove yourself from our mailing list by sending an e-mail to Rifz Textiles Inc.
Opt-out Email policy
We ask that you tell us when you do not wish to receive periodic emails from us. We will only send email for customer service purposes and to those visitors who have indicated that they wish to receive other types of email from us. If at any time you wish to stop receiving an email from us at any time, you can always remove your name from our mailing list by sending an email to Rifz Textiles Inc. stating that you wish to unsubscribe. Additionally, access to your Personal Information is provided only to our employees and agents who have a need to know such information for the purpose of fulfilling your order and offering our high level of customer service.
Use of Cookies
We use cookies to provide our customers with streamlined ordering and other useful features. Cookies are pieces of information that are stored by your browser on your computer's hard drive. Cookies make Web-surfing easier for you by saving your customer identification information while you're at our site. The use of cookies has become an industry standard used by most major Web sites. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Please continue to review our privacy policy from time to time so that you are aware of our current policy with respect to cookies.
Your Acceptance of these Terms
By using our Website, you agree to accept the Rifz Textiles Inc. privacy policy. Make sure you read this policy carefully because if you do choose to use our Website, you automatically agree with this policy. If you do not agree with this policy, please do not use our Web site. We reserve the right, at our discretion, to change, modify, add, or remove products from our site.